It’s such a simple word. It’s so easily used. But whatever you do… avoid using it during a user experience design job interview. The thing is… this seemingly harmless, tiny little word can leave quite a sting in its tail, resulting with you leaving your interviewee void of the required impact necessary to get you onto the next stage of the process.


Hi, and welcome back to UX Clicks. We’re here to help you guys kick start your careers of end user experience design and give you tips of mentorship with how you can get going in this awesome universe that is user experience design.

Okay. So, up today, is our question on, why is it important to avoid saying no during a job interview?

Yeah. That’s a very good question because very often what happens with your interview and people ask you a question and the last thing you want to say is actually no.

The reason for that is interview for UX job or any other job is really a communication between two parties. So, it’s exchange of information, sort of flow that you wanna make everything sort of work together, and everybody to be happy on the same page. Right. So the minute you say no, it creates some sort of break and negative sort of experience for the person you are talking to because you are disagreeing in sort of way with that person. Right?

Yes. Actually, a physiological kind of reaction within your body when you use the word no. You kind of tighten up. You go into defense mechanism and that kind of like closes down the conversation.


So, what you wanna do, and a great way of avoiding this, which actually you did yesterday in our interview, we had to meet with someone over here today, ourselves, and I said to you actually it was a really great thing, ’cause you didn’t say no to the query and we kinda moved around. So, a great way of avoiding this is to look for similarities in the other areas so it might be that you don’t … you’re starting out so someone’s going to ask you if you have experience with user research or So you might not actually have the first-hand experience within the working life ’cause this is like one of the first jobs you’re gonna be picking up. So how can you kind of you handle that? Look for similarities

Similarities. Yeah so for example in the past, I would have very often the question, do you have experience with mobile application design? And at the time, I didn’t actually have as much experience but I didn’t want to say no because like I said, that break creates a barrier between you, yourself, and the other person.

So, instead, I was looking at my past projects and looking for similarities to what the question was about. So, instead of saying no, I would say, well, I actually spent last year working on this e-commerce solution that it was focusing mostly on mobile first experience right, so I spend a lot of time doing research around designing for small screens, making [inaudible 00:03:03] optimized, and sort of minimalistic design.

So that way, you just say well, I don’t have app experience but I have a very similar experience which is related to the app, which is mobile first sort of web experience. Right? And what else you can say is, outside of work.

You could say outside of work, kind of unrelated is that I’m massively into app design and I’ve been narrating hundreds of apps, I’m up on the latest one and I love … this is my current favorite app. And you could talk about x y and z. So you actually then take the conversation on to another very important area of user experience design is in competitive analysis. And you can say why you really like this app. And you kind of then move the conversation forward in a really positive way.

Yeah. And you also show the passion for the subject. Right?

Yeah, the passion and excitement are great. People love that. So it’s like, I might not have direct experience of that in my working world, but I’m very excited about it, and therefore you kind of provide some reassurance to your potential employer that actually you’re gonna grab this task by the horns and there’s going to be no problem for you to get running with that.

Another situation that we’ve observed in our interviews is when people are asking you about the conditions of work. So for example, they can ask you about pay, or relocation, or permanent versus contracting, so commuting or the tools that you’re gonna be using at your work. And very often when you interview, it’s quite difficult to say no to the sort of specific situation that you potentially might not be really happy with in the end, but you don’t wanna say no because you don’t wanna upset the other person. So, what I would really often do is, instead of saying no, I’m trying to say that actually I don’t have enough information or I don’t have a full understanding of the circumstances. Right?

Yeah. So I think yesterday you said, oh it will be really tough to answer that with a full understanding of what the terms and conditions would be in that situation. Which is actually great, and then you went on to discuss-

Yes. So the yesterday conversation was around relocating to a different country, right, which we definitely don’t wanna do, but we don’t wanna say that to a person that we’re talking to. Instead, we say, well we work a lot remotely. Right. So there’s a lot of great tools, and a lot of companies work remotely. So instead of saying, no we’re not gonna relocate, we give them a solution to a problem.

Right? So that’s another great way of saying that.

And the benefits of this approach is that you don’t actually end up with something you’re not happy with. Okay? And you make a better impression when communicating with people during your interviewing process.

Yeah. And you also come across as a problem solver.


The problem is you don’t have any experience in x but you found a way around that and you’re talking about solutions and ideas and concepts, which is exactly what user experience is all about.

Yeah. So just to sum up. Basically, to avoid saying no, you can look for similarities in your previous projects in relation to your experience.

Inside and outside of work.

Exactly. And another thing is asking for more details and not being able to decide without the sort of more exploration of the subject.

Yeah. Great. The benefits of this are you keep the conversation going. It’s positive. You don’t have any negative kind of break in the conversation and you come across as a problem solver.

Exactly. So thanks so much for watching. Hopefully, this makes sense for you and it helps you. Please comment below and subscribe to our channel for a more UX related interview shared directly from our experience with you guys. So, see you next time.

Good bye.