Interviews are tricky… we all know that. Getting yourself comfortable with these top 5 UX interview questions will allow you to get ahead of the game and impress your interviewer! Are you read? Here they come… 🙂

Transcript

Hi guys, and welcome back to another episode of UX Clicks. We’re here to help you get into the user experience industry, and help you with your portfolio and interviews and today’s video that we’ve put together for you is what are the top five UX interview questions you should prepare for?

Number one, what’s your UX process? You should by this point with getting into an interview with an actual company is have a pretty solid understanding of your user experience process, and you should be able to confidently articulate that very clearly to the person that is interviewing you.

Yeah, that’s right, but the idea UX process, obviously is something that we would read in the books, but realistically in the company you might not be able to do all of the UX processes, so very often what happens is you will be doing the only small bit of the whole UX process. For example, only usability testing or only wireframes. Depends on the time the company has and the budget, right? You also are worth mentioning that doing the interview when you talk about the ideal process for UX, right?

Another question which is worth thinking about is how do you manage difficult stakeholders?

Oh, boy.

This is a great one, and it’s something that you will learn over time and grow in confidence in doing, but it’s great to prep or has some idea of how you might tackle that situation because it will happen, inevitably. Myself, personally, I think it’s all about inclusion and communication. The more you can include people into your process, so you provide sight and a kind of understanding of what it is that you’re doing and putting together, the easier it is for them to kind of feed in and fills part of the process, and it just makes people happier all around. That’s my word on that one.

Yeah, another thing you can mention is actually the validation of your design decisions. When the interviewer asking you how you’re going to convince the stakeholders you might say you validate by user testing, for example. Making videos of people interacting with the product and proving that some of the areas need to be changed or validate your design decision. I think nobody can argue with the logic and the videos of users struggling using something.

Yeah. Yeah. Okay, number three. Knowing our challenges, as in, the business is asking you this question. Knowing the challenges that we shared with you during this interview at the moment, what would be the first thing that you’d recommend you do here. Like, we got you here, and what would you do? How would you approach where you are? I guess this kind of depends on the size of the business, its structure if there’s a team if there isn’t a team. If there isn’t a team, something that I’ve kind of come up quite a lot say when working with startups or maybe a bigger company that hasn’t really had a UX department.

When I go in, my first thing is always research. Get us in front of some of your users, the more we can kind of build our understanding of your users like with a fresh approach and just listening, just sets such an amazing groundwork for kind of moving forward.

Yeah, so that’s a very tricky question because obviously before you are in the company, you have no idea what their real challenge is, so what I tend to answer to that is depending on basically the structure, the team, the available tools, time, budget, for usability testing, for research and so on. I always try to say it depends really, but yeah, that’s a tricky question.

It is a good one to have on your mind and have kind of prep, but I mean, if you understand the UX process, it kind of all begins with research, so you can’t really go wrong with saying, stick me in front of a user, as many as possible.

Number four. What do you know about our company? This is kind of quite crazy important really. If you’re going to interview with a company. It sounds really simple and basic, but do a bit of research, and even if that leads to you saying, “To be honest with you, I’m not actually that sure, because I had trouble navigating your website. I wasn’t sure what it was saying.” Then you can kind of take the conversation into a discussion about the quality of the UX on their marketing site. You kind of give an answer to that question without actually saying yes or no. You can’t really say you couldn’t get an understanding because there are loads of other places you can go to find out about a business, for example, LinkedIn, but if it is that they are actually badly represented online, you can definitely talk about how challenging it was to find out stuff about them. That’s quite useful insight.

Yeah, I think you should never go for an interview if you don’t know anything about the company. That makes you look very unprofessional, and also you fail as a user experience designer because basically, you didn’t do your research. Even recently, I’ve seen people who came for an interview and literally, completely confused the area of business, and for example, even said they didn’t care really about what company was doing and who they were and so on and so on.

Unfortunately, it didn’t look very professional on them, and as I said, it just looks really bad on you, and if you start this way your interview, you’ll fail in the very beginning without even getting to the main bit of interview.

Last up, with our top five tips, is why do you want to work for us? If a company says to you, “Why do you want to work for us,” you should have something kind of lined up for that. You’ve got an example on this.

Well, yes. I mean, so, you know, different people have different reasons for changing their jobs. If people tell me, right, I just want a change, it might not necessarily mean that they are right, a fit for the company, only because you’re bored with the current business or current project. It’s not good enough for a new company to be eager to take you on board and pay you a salary and invest in you, because you know, you might be bored again in like two weeks from now, and investment in new people actually is really, really expensive and time-consuming.

Definitely, for a reason, don’t choose, “I need a change.”

Yeah, you want to have some greatly solid reason for why you want to work with a company.

Yeah, like personal interest for example.

Personal interest could be an interest in the product, maybe you’re interested in the users. Give you an opportunity to expand your knowledge.

Yeah, I think knowing also, if you know the company, you can say something, that you’re interested in something related specifically to that company that may be something that they recently invested into or you know, a new project they started and you are really curious how it goes.

Yeah, UX is a tough job. You’ll be doing a lot of work. You need to really get your teeth into it, so having some passion for why you want to work somewhere is important.

Our top five UX job interview questions you should prepare for are: What’s your UX process? How do you manage difficult stakeholders? Knowing our companies challenge, what would you recommend we do first? What do you know about our company? Why do you want to work for us?

That’s it, guys. Thank you so much for tuning in, and remember, if you like our videos, please comment below and subscribe to our channel, and we’ll see you soon again here. Bye.